How to reboot telus pvr Started playback a couple of days later, show went halfway through, screen turned black. Easily find what you want to watch with voice search, personalized profiles and recommendations, and pause live TV at home and on the go. Optik TV apps . Once the router was showing a green light, I restarted both the PVR and the second TV box. Using your Optik TV PVR Your Optik TV HD PVR puts you in total control of your TV viewing . My problem is that, although the livingroom one works all the time with no issues, all the other ones will randomly not have my PVR shows available. Nov 4, 2021 · Not a lot to go on. They just stop. Don' Jan 18, 2020 · Reboot the PVR. You can record, pause and replay your favourite shows at the touch of a button . Oct 11, 2021 · How to reboot your Optik system | TELUS Support. We watched one two nights ago that stopped partway through, we backed up and watched it without fast-forwarding and saw the complete show that way. Set up recording of one hour show. Have your flat out replaced the batteries in the remote? Nov 5, 2024 · However, having again a problem with rebooting afer a power glitch/outage I pressed and held front button and inserted power, continue to hold for some 15 seconds and a reboot screen shows on TV, let go and quick press starts a reboot. Aug 21, 2021 · And attempting to watch a recording on the PVR box itself results in . Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Dec 27, 2024 · We ended up sending it back and sticking with the old PVR. Thanks for the suggestion. Reboot the modem wait for it to come back “online”. Chances are your router has Smart Steering turned on so it's not going to be possible to select the 2. Only issue is 2nd TV wont pick up Netflix and Prime (2ND tv is a non smart TV) nor will the non 4K digital box pick up Netflix/Prime. Dec 10, 2022 · If possible follow these instructions to reset your Optik boxes: How to reboot your Optik system | TELUS Support Jan 28, 2020 · @Jealous19 Reset you TELUS modem wait for it to come back online. Watching tv and it just randomly mutes. The old PVR finally kicked the bucket. The first thing we need to do is to identify which set top box in your home is the PVR. As mentioned you may wish to restart all your Telus equipment. I have a separate PVR device in another room which works perfectly well and the issue is only with my wirel Nov 16, 2024 · At the risk of another post being deleted, the new box has hardware issues. Was able to watch the end of the show by starting at a point Looking for support on installing your new Optik TV devices? You’ll find easy to follow steps on how to set up your TELUS Optik TV Digital PVR box here. Take note of the tv screen while it's unplugged and while the box boots up. Another poster said they have a PVR but recordings are in the cloud. Note : Resetting your remote control disables its ability to control your TV. Apr 8, 2021 · Doesn't sound good. The PVR is the closest cable box to your modem/router. Within a day, the PVR began shutting down again. Apr 9, 2021 · Doesn't sound good. Absolutely nothing helps. A reset is something different and should only be done after talking with tech support. At the risk of another post being deleted, the new box has hardware issues. Try to restart the series recordings and it errors out. Scrolled down to factory The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. The PVR continues to work normally, the second TV box has the same problem. Possibly follow these steps to restart your router and Optik boxes: How to reboot your Optik system | TELUS Support If that still doesn't work you will likely need to talk to Telus. Anyone have any other ideas or having the same issues? Nov 3, 2021 · Update- we noticed it was worse when using our phones or if the heat turned on, etc. For a while, it needed a reboot every couple of days. That is because the new box has hardware Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. The other issue is that recordings wi so many problems with my recordings recently. Every time we attempt to watch any recording it constantly freezes and stutters making everything unwatchable. The "soft reset" requires an internet connection. Jan 28, 2020 · @Jealous19 Reset you TELUS modem wait for it to come back online. behaviour. After reboot the setup screens can vary. Jan 29, 2021 · In recent days our wireless PVR has quit recording scheduled recordings and roust trying to record a show one is currently watching. When I went to the PVR box to reset my Optik Tv account it says confirmation e-mail sent but one is never received despite trying three separate e-mails. The fix is to reboot (or power cycle) the PVR box. Sometimes it is a couple days before we notice that nothing has recorded, although there are programs scheduled for recording. Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. "Initializing", or some Accent setup screen I have no idea what for. 4 GHz band as the PVR to get Dec 7, 2023 · Optik TV has 2 options - either your recordings are stored and accessed from the cloud, or you have a physical PVR with a harddrive. Jun 22, 2021 · After I reboot the PVR and set top boxes it starts to record again. Ev May 28, 2022 · Ideally your phone should be on the same 2. Your box did not have one in the new location you moved it to. Aug 20, 2022 · After a few minutes we discovered the cable connecting the PVR to the TV had come loose and re-attached it. Meanwhile friends who had old PVR say it failed and was exchanged with the old PVR style they had. The other issue is that recordings will appear to have recorded properly - e. Dec 11, 2022 · It's worth a try to do a complete reset of your router and Optik box: How to reboot your Optik system | TELUS Support Hi @easygoing @JAT-AMV @KMoshea @DarthFarley . Does anyone have a solution as it is extremely frustrating. Once you determine that you can follow these instructions to hopefully get everything working again: How to reboot your Optik system | TELUS Support. 10 11 Connections for a High-Definition TV (HDTV) To use the set-top box with an HDTV, you must make one of the following connections to view the HD content. Nov 10, 2024 · This thread appears to be about the older PVR box that records locally. Aug 20, 2023 · I highly recommend you seriously consider the 30 day satisfaction out clause. Getting set up with Optik TV . i have unplugged the box and also restarted it and it seems to work normally for a time,i am thinking of getting a replacement but i do not want to lose my 80 plus Mar 3, 2020 · I'm starting to think it's a hardware issue too. Packed with useful information, they show you how to do everything from using the onscreen guide to programming your PVR. g. Here is the steps required: How to reboot your Optik system | TELUS Support I've found it can take a few minutes after a reboot to see my list of recordings. I can also hold down the “wheel” and it fast forwards/rewinds but you cannot see the feed move. May 28, 2022 · How to reboot your Optik system | TELUS Support. Once you determine that you can follow these instructions to hopefully get everything working again: How to reboot your Optik system | TELUS Support Sep 9, 2023 · PVR constantly freezing on recorded shows. . Ideally your phone should be on the same 2. Many instances of replacements, I am on my second and it is acting up. Learn how to get your Optik TV digital set top box working. Will post again whichever way it falls. Unplugging the set top box is merely a reboot. If you have the older boxes you could try these instructions to reset all your boxes: How to reboot your Optik system | TELUS Support Nov 12, 2024 · Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. Nov 11, 2024 · Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. Nov 16, 2024 · cancel. After I reboot the PVR and set top boxes it starts to record again. The problem likely relates to the reliance of the Optik devices on IGMP - a network broadcast protocol. 4 GHz band as the PVR to get any indication if the WiFi signal might be the problem. Nov 16, 2024 · At the risk of another post being deleted, the new box has hardware issues. Nov 10, 2024 · This is very interesting to know, thanks for posting! Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. 4 GHz band on your phone. All you do is press the “OK” button on the remote while info overlay (pop-up) appears on the channel when you first arrive on it. They are faulty. so now the pvr (in basement) works ok and so does the dvr upstairs… the dvr on the main floor however is horrible. Sep 12, 2021 · To determine which box is the PVR go to Menu>Settings>Systems information>System resources for each box and check to see if the Disk Status is Present (that will be the PVR). Menu>Settings>Restart digital box. I have changed settings to repeats, reset everything and asked Telus Support. This system is SERIOUSLY flawed with issues regarding PVR, Series recordings, "new episode" flag missing from guide, multiple recordings, missed recordings, disappeared recordings having to reboot frequently, etc, etc. they freeze part way through and reset to the beginning. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. So I proceeded to do that and a single gear came up on the sc The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Plugged in the fiber modem, waited it to go to all green lights then plugged in the WiFi router. The PVR continues to Mar 21, 2021 · The reset button on the back does not appear to do anything and I have tried resetting the box from the on-screen options many times without success. The new 4k PVR is again asking for an Activation Code on the screen. Mar 31, 2019 · The PVR listing on the app does not match the PVR listing on the box as I was able to manually delete and manually set up recordings. Dec 13, 2023 · This is interesting. Any ideas?? Nov 12, 2024 · Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. Flip to numerous channels - muted Try a recorded show - muted Turn tv off then back on - still muted. Mar 7, 2020 · Thanks - we've tried rebooting the PVR but not the modem. So you have to guess where to stop & play. The message say "There are no programs Page 10 Y our TELUS HD PVR Back view Remote antenna – Connects to UHF antenna for remote control Ethernet port – Not currently enabled RCA video/audio (out) – These connections are ideal for VCRs and older TVs; the audio ports can be used independently if other video connections have been used Optical audio (out) – It's unclear if you have the older Telus boxes or the new digital ones. Wait for picture/sound to return, try channels. Oct 11, 2021 · You could try restarting your Optik TV system using these instructions: How to reboot your Optik system | TELUS Support Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. Dec 24, 2023 · Thanks for the suggestion. Aug 24, 2022 · After a few minutes we discovered the cable connecting the PVR to the TV had come loose and re-attached it. Now, it needs one daily. With live TV, streaming services, over 180 free games in the new GameZone and 1000s of Google Play store apps 2, Optik TV has entertainment covered. aberrant . Now you can watch what you want, when you want . Reading all threads for the past 2 years I suggest that the older PVR was being phased out but they are not telling you that you must upgrade to the new Optik that records in the cloud. Reply back with results. Learn how to manage your internet issues and modem related questi Enter code 9999 ; the green LED next to the Optik power button on the remote control will flash twice, indicating that the remote has been reset to the original factory settings. Then I cannot skip past that point and have to watch many scenes twice. Nov 12, 2024 · I got a call back from Telus shortly after I posted this (from their tech support 1-888-811-2323). Mar 28, 2019 · When you get to your desired channel, pressing the OK button on the remote will automatically restart the show from the start. Hi @easygoing @JAT-AMV @KMoshea @DarthFarley . Sep 13, 2023 · For months we have series recordings that just stop recording. Just a long time customer hoping to help. - reboot the fibre box, the Nokia box, the wifi box. We get pixillation on a live program occasionally but we've never had a live program switch to a black screen or freeze on the picture. Dec 11, 2022 · If possible follow these instructions to reset your Optik boxes: How to reboot your Optik system | TELUS Support We have 4 TVs all with PVRs so that I can watch my shows whether in the kitchen, bedroom, living room, or gym. Possibly follow these steps to restart your router and Optik boxes: How to reboot your Optik system | TELUS Support . Our easy-to-follow how-to videos are designed to help you get the most out of your Optik TV service. But the PVR itself works fine with live TV. Here are the instructions: How to reboot your Optik system | TELUS Support said by Telus Lurker: There is a bug. Oct 11, 2024 · Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. sometimes the recording cuts off completely. I rebooted the whole system including modem and PVR. there ie still plenty of storage on the unit. Well, worry no longerwe've got your back. During a half hour recorded show recordings will freeze 3 times for a duration of about 6 seconds each time. Then restart your Optik tv pvr, if you have any other receivers restart them as well. Plugged in power and immediately held in the reboot button at the back 3. The reset is a last resort option and should not be do HI, I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that would not rewind or fast forward. Jun 30, 2023 · Has anyone else experienced their entire PVR library and scheduled (to be recorded) shows totally empty for no reason? Makes me VERY suspicious of the 100% cloud-enabled PVR recordings if we can't trust the service and it can get randomly reset on us!!! Strike-1 TELUS please do better! Apr 14, 2019 · You'll get the initializing message on screen endlessly when the box has no internet. See the owner’s manual for your TV and the cabling diagrams in this guide for more detailed Nov 17, 2024 · SOLVED 1. Flashed Telus logo then went blank screen so released reboot button and it brought up the internal Android TV screen 4. We have an old 4K PVR with recordings on the box, which we also access via an old digital box on a 2nd tv. I unplugged both the optic modem and the Telus WiFi router. Again freezing in 3 seconds suggests the problem PVR is not connecting to the Telus Router, but some other device. Cables are fine. Incl Apr 1, 2022 · Recording live events can be unpredictable, and the last thing we want is for you to miss the end of the biggest game of the season just because it went over the scheduled end time. A lovely lady named Colleen had me unplug both our PVRs and she remotely rebooted our system. HDMI to smart tv that was wirelessly connected to the Telus router 2. Struggling with your Optik TV box stuck on initializing? Watch our quick troubleshooting guide to resolve the issue and get back to your favorite shows. If both boxes are using HCNA and are on the same channel, then when the first box leaves that channel, it freezes for a minute or so. ** I should mention that this box is running wirelessly - rebooted the cable box - changed which TV input the Telus box goes to ** this seemed to help for a bit with regards to the picture stopping and then starting a few seconds later. Feb 29, 2020 · The first variation (screen black from the get-go) doesn't seem to allow us to recover the show. Jan 18, 2020 · Reboot the PVR. Internet choice and competition are at risk. We've reset the modem so will see what happens with that. Seems only solution is to unplug the optik box for a minute then wait while it powers Feb 29, 2020 · Two scenrios: 1. Click here to sign the petition. It is important to reboot the equipment in a specific order. show a 1 hour timeline, but you watch (for example) 45 minutes and all of a sudden it quits and says it is done. Only one set top box in the home stores all of the recordings. It could be after 6 episodes or 3. Log in to try rebooting your set-top box with this easy automated tool. Been having issues in the last couple weeks with the Optik box in my room. You'll never miss overtime again! You can easily extend the recording t The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. She had to do it a couple of times, having me plug in and restart our PVRs in between reboots. A red X means you now need to replace the box. If you have a physical PVR (easiest way to tell is your remote control is shiny), then your recordings do not live in the cloud; they are stored locally in your home. Aug 7, 2020 · @Jealous19 Reset you TELUS modem wait for it to come back online. Also, on the guide t Aug 21, 2022 · Possibly try this: How to reboot your Optik system | TELUS Support The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. I have no solutions other that to wait for a better quality device to be made available by Telus. Jun 20, 2024 · Occasionally after a power outage, the PVR or one or more STB can fall out of sync, causing PVR functionality to not work properly. Dec 10, 2020 · I agree that a proper reset would be a good thing to try. Jun 25, 2021 · After I reboot the PVR and set top boxes it starts to record again. Aug 20, 2021 · Watch Tyler help answer the frequently asked question (FAQ): "How do I restart my modem?". I already have two other 4k boxes (including my PVR) on the new network via a wired connection and everything is working fine with them so the new network is not an issue. If you have any third party devices on your network that do not support IGMP your Optik services may be unreliable. Once rebooted if it’s still offline. Especially if you {like me) rely on the PVR heavily. You will learn about:00:00 Introduction00:11 Dif Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. Please leave the tv On, while you reboot the PVR box by unplugging it's POWER cord for 2 minutes, plug back in. It finally w Oct 30, 2019 · This has now happened twice in the past couple days (wireless 4K box). Quite amazing that it somehow shows up on the 4K version, but not the other remaining boxes (tried unplugging & plugging back in for the modem & box 2 times). I was on the phone with Telus for over a hour and they asked me to pull the plug 3 times to get the box to reset. It really sounds like a remote issue. Feb 19, 2019 · My digital box was working fine and played movies from its Netflix App as usual until the last weekend when it suddenly restarts the digital after about 20 minutes of playing Netflix contents. Will try that. Disconnect the power cord from the back of the box or power outlet. Then repeat the strap above. Turn on suggestions Nov 16, 2024 · At the risk of another post being deleted, the new box has hardware issues. They did tell me that if we start having the problem again (scheduled recordings not recording) that they would replace the box. Mar 7, 2020 · The first variation (screen black from the get-go) doesn't seem to allow us to recover the show. If that still doesn't work you will likely need to talk to Telus. It's a pretty arbitrary problem - most stuff records correctly - so it might take a while before we know whether rebooting the modem has worked or not. The first variation (screen black from the get-go) does May 2, 2022 · TV Optik Box: ARRIS PVR box Guid: fd4eb1a2-6246-4e62-a79e-9345bc408523 Connected through: HDMI When did the issue begin: It started when we created a new account, because our landlady terminated her previous account on telus, so we open our own account on April 2020. Jan 18, 2022 · Hard reset (unpluging the unit) required. Can’t really ‘enjoy’ Optik TV when “the recordings list is unavailable”. Dec 11, 2022 · I had similar issues when my Telus services were upgraded to fibre recently. Sep 14, 2023 · The router should have nothing to do with the issue you describe if you're having issues with the PVR itself. This has happened for some time now have been in touch with TELUS technicians, the modem has been rebooted several times, a sequencial reboot has been done several times. Jun 22, 2021 · A few times this year, our PVR has completely stopped recording. Cart has 0 items The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. I have rebooted the modem and the digital box a number of times and it has not resolved the issues. Sep 11, 2021 · To determine which box is the PVR go to Menu>Settings>Systems information>System resources for each box and check to see if the Disk Status is Present (that will be the PVR). Box resolution has been set to 1080p as I thought the 4K setting was causing this. Now I can only skip 30 sec or go back by 10 Sec. Is it a coincidence that when the PVR box cable is attached to the TV, the PVR box shuts down? But when the cable is not connected to the TV, the PVR works fine and does not shut down. Jul 8, 2023 · When watching a pvr’d program I use to be able to fast forward / rewind at 1,2,3,4 speeds. My first recommendation when things like this happen on the legacy Optik 4K PVR is to attempt a sequential reboot of your internet gateway, followed by your PVR, then all of your Wireless/Wired Digital Boxes. Apr 14, 2019 · So I recently moved my Optik PVR box upstairs and when I set it up it kept getting stuck on "your telus optik tv box is initializing it'll only take a moment" I read somewhere on here then if you unplug it four times it does a soft reset. Are the boxes wired or wireless? You might try following these instructions to reset your Optik boxes: How to reboot your Optik Having questions about how and when to factory reset a modem? Check out this video from our technician Tyler. vrxhzwxx dbaec ohbtagnc udbprgt txyc jdiy gsru kgdt bvhqvu gpepl